Clear terms.
Real confidentiality.

Information We Collect

We may collect the following types of information:

How We Use Information

We use information to:

• provide and improve the OrgSense platform and related services;
• administer employee surveys and organisational assessments;
• generate aggregated reports, dashboards, and insights;
• identify organisational health patterns, risks, and improvement opportunities;
• provide evidence-based recommendations and consulting support;
• manage client accounts, subscriptions, billing, and support;
• communicate with clients and prospective clients;
• improve website performance, user experience, and service design;
• maintain security, prevent misuse, and troubleshoot technical issues;
• comply with legal, regulatory, contractual, and professional obligations.

Employee Confidentiality & Aggregated Reporting

OrgSense is designed to help organisations understand workforce patterns without exposing individual employees unnecessarily.

The only exceptions are where this is required by law, necessary to investigate misuse, or explicitly covered by a separate written agreement. To reduce the risk of identification, OrgSense may apply minimum reporting thresholds before displaying results for small teams, departments, or demographic groups. Where a group is too small, results may be combined with a larger group or withheld from dashboard reporting.

Open-ended comments may contain identifying information voluntarily provided by respondents. OrgSense may moderate, summarise, redact, or aggregate qualitative comments where appropriate to reduce identifiability and protect confidentiality.

Legal Basis & Responsible Processing

OrgSense processes information for legitimate business, contractual, research, service delivery, and organisational improvement purposes. Where required, we rely on consent, contractual necessity, legitimate interests, legal obligations, or another lawful basis recognised by applicable law.

For employee survey projects, the client organisation generally determines the purpose of the assessment, while OrgSense provides the platform, analytics, reporting, and advisory services. Depending on the engagement, OrgSense may act as a service provider, data processor, independent controller, or joint controller. Under GDPR-style frameworks, a controller determines why and how personal data is processed, while a processor processes it on behalf of the controller. The exact role should be addressed in the relevant client agreement or data processing agreement.

Sensitive Information

OrgSense may collect information related to workplace well-being, burnout, stress, psychological safety, engagement, and employee experiences. These data can be sensitive in context, so we seek to minimise collection of unnecessary personal information and focus on aggregated organisational insight.

Clients should not instruct employees to submit medical diagnoses, highly personal health information, financial details, identification numbers, or other unnecessary sensitive personal information through OrgSense surveys, unless this has been expressly agreed in writing and appropriate safeguards have been implemented.

Sharing of Information

We may share information with:

• authorised OrgSense personnel and consultants who need access to deliver services;
• trusted technology, hosting, analytics, payment, and support providers;
• client organisations, in aggregated or agreed reporting formats;
• legal, regulatory, or public authorities where required by law;
• professional advisers, such as accountants, lawyers, insurers, or auditors;
• successors or assignees in a merger, acquisition, restructuring, or sale of business assets.

Data Security

We use reasonable administrative, technical, and organisational safeguards to protect information against unauthorised access, loss, misuse, alteration, or disclosure. These may include access controls, password protection, encryption where appropriate, secure hosting, limited access permissions, and internal confidentiality practices.

No digital platform can guarantee absolute security. Clients and users are responsible for protecting their login credentials and notifying OrgSense promptly of any suspected unauthorised access.

Data Retention

We retain personal information and survey data only for as long as reasonably necessary to provide services, meet contractual obligations, support reporting and analysis, comply with legal obligations, resolve disputes, and maintain business records.

Retention periods may vary depending on the type of information, the client agreement, legal requirements, and the purpose for which the information was collected.

International Data Transfers

OrgSense may use cloud-based service providers or technology partners located outside Trinidad and Tobago. Where information is transferred or stored internationally, we take reasonable steps to ensure that appropriate safeguards are in place.

Cookies & Website Analytics

Our website may use cookies, analytics tools, and similar technologies to understand website traffic, improve user experience, remember preferences, and support marketing or service improvement. Users may adjust browser settings to refuse or delete cookies, although some website features may not function properly.

Your Rights & Choices

Depending on applicable law and the nature of the data, individuals may have rights to request access to, correction of, deletion of, or restrictions on the use of their personal information.

Where OrgSense processes employee survey data on behalf of a client organisation, employee requests may need to be directed to the relevant employer or client organisation. OrgSense will support reasonable and lawful requests in line with applicable agreements and legal obligations.

Children's Privacy

OrgSense is intended for workplace and organisational use. Our services are not directed to children, and we do not knowingly collect personal information from children through our business services.

Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on our website with a revised effective date. Continued use of our website or services after an update means that the revised policy applies.

About OrgSense

OrgSense provides organisational health intelligence services, including employee pulse surveys, organisational diagnostics, dashboards, analytics, reports, and consulting support. Our services help organisations better understand workplace well-being, engagement, burnout, job demands and resources, psychological safety, and related organisational health indicators.

Eligibility & Authority

If you use OrgSense on behalf of an organisation, you confirm that you are authorised to accept these Terms on its behalf. The organisation is responsible for all activity under its account and for ensuring that its users comply with these Terms.

Services Provided

OrgSense may provide:

• access to employee pulse surveys and assessment tools;
• organisational dashboards and reporting;
• aggregated analytics and benchmarking;
• evidence-based recommendations;
• consulting, advisory, training, or diagnostic support;
• customised reports or presentations;
• related website, administrative, and support services.

Specific deliverables, subscription features, timelines, and fees may be set out in a separate proposal, order form, statement of work, invoice, or written agreement.

Client Responsibilities

Clients are responsible for:

• ensuring they have authority to invite employees or participants to complete surveys;
• communicating clearly with employees about the purpose of OrgSense assessments;
• using OrgSense insights responsibly and ethically;
• avoiding attempts to identify individual employees from aggregated data;
• ensuring that uploaded or submitted information is accurate, lawful, and appropriate;
• maintaining confidentiality of account credentials;
• ensuring that only authorised persons access dashboards and reports;
• complying with applicable employment, privacy, data protection, and workplace laws.

Acceptable Use

You agree not to:

• misuse the platform or attempt unauthorised access;
• interfere with platform security or functionality;
• upload malicious code, viruses, or harmful content;
• use OrgSense to collect unlawful, excessive, or unnecessary sensitive information;
• attempt to reverse engineer, copy, resell, or exploit the platform without permission;
• use the services for unlawful, discriminatory, harmful, or unethical purposes;
• misrepresent OrgSense findings or remove important context from reports.

Confidentiality

OrgSense and the client may each receive confidential information from the other. Each party agrees to take reasonable steps to protect confidential information and to use it only for the purposes of the agreed services.

OrgSense treats client organisational data, survey results, and non-public reports as confidential, subject to the terms of the applicable agreement and legal obligations.

Survey Data & Reporting

OrgSense generally reports employee survey data in aggregated form. Minimum reporting thresholds may be used to reduce the risk of identifying individuals.

OrgSense may use anonymised, aggregated, or de-identified data to improve its services, develop benchmarks, conduct research, create thought leadership, or enhance analytics, provided such use does not reasonably identify a client organisation or individual employee unless permission has been obtained.

Intellectual Property

OrgSense owns or licenses all rights in its platform, software, dashboards, survey instruments, models, scoring methods, templates, reports, graphics, branding, methodologies, and related materials, except for client-owned content.

Clients receive a limited, non-exclusive, non-transferable right to use OrgSense materials only for their internal organisational purposes during the term of the applicable subscription or agreement. No materials may be copied, modified, distributed, resold, publicly displayed, or used to create competing products without written permission.

Fees & Payment

Fees, billing cycles, payment terms, taxes, and subscription details will be set out in the relevant proposal, invoice, checkout page, order form, or agreement.

Unless otherwise stated, fees are due in advance and are non-refundable except as required by law or expressly stated in OrgSense's Refund and Cancellation Policy. OrgSense may suspend or restrict access to services where payment is overdue.

Subscriptions, Renewal & Cancellation

Subscription terms, renewal periods, and cancellation procedures will be specified in the relevant order form, checkout page, invoice, or written agreement.

If automatic renewal applies, clients are responsible for cancelling before the renewal date if they do not wish to continue. Cancellation stops future billing but does not automatically entitle the client to a refund for fees already paid, unless required by law or expressly agreed.

Consulting & Professional Advice

OrgSense provides organisational analytics, diagnostics, and evidence-based recommendations. However, OrgSense does not provide legal, medical, psychiatric, financial, or employment law advice.

Clients remain responsible for decisions made based on OrgSense insights, including HR, management, disciplinary, restructuring, legal, health, safety, or employment decisions.

Availability & Changes

We aim to provide reliable access to OrgSense, but we do not guarantee uninterrupted or error-free service. Access may be affected by maintenance, updates, outages, third-party services, internet issues, or events beyond our control. OrgSense may update, modify, improve, or discontinue features from time to time.

Third-Party Services

OrgSense may integrate with or rely on third-party services, such as hosting providers, payment processors, analytics tools, email systems, or authentication providers. We are not responsible for the acts, omissions, outages, or policies of third-party services.

Limitation of Liability

To the maximum extent permitted by law, OrgSense will not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages, including loss of profits, business, goodwill, or data, or employment-related claims arising from client decisions.

OrgSense's total liability for any claim related to the services will not exceed the amount paid by the client to OrgSense for the relevant services during the twelve months before the claim arose.

Indemnity

Clients agree to indemnify and hold OrgSense harmless from claims, losses, damages, liabilities, costs, and expenses arising from:

• misuse of the services;
• breach of these Terms;
• unlawful or improper use of employee data;
• client instructions, communications, or employment decisions;
• attempts to identify employees from aggregated data;
• violation of applicable laws or third-party rights.

Termination

OrgSense may suspend or terminate access if a client breaches these Terms, fails to pay fees, misuses the platform, creates security risks, or uses the services unlawfully or unethically.

Upon termination, access to the platform may end, but provisions relating to confidentiality, intellectual property, payment obligations, data protection, disclaimers, limitations of liability, and dispute resolution will continue where appropriate.

Governing Law

These Terms are governed by the laws of Trinidad and Tobago, unless otherwise specified in a separate written agreement.

Dispute Resolution

The parties should first attempt to resolve disputes through good-faith discussion. If a dispute cannot be resolved informally, it may be referred to mediation, arbitration, or the courts of Trinidad and Tobago, depending on the applicable agreement and legal requirements.

Changes to These Terms

OrgSense may update these Terms from time to time. The updated version will be posted on our website with a revised effective date. Continued use of OrgSense after changes are posted means that the updated Terms apply.

Subscription Services

OrgSense subscription fees are generally billed in advance. Unless otherwise stated in a written agreement, subscription payments are non-refundable once the subscription period has started.

Clients may cancel future renewals by following the cancellation process provided at checkout, through their account, or by contacting OrgSense at hello@orgsense.org. Cancellation prevents future billing but does not automatically refund fees already paid.

Consulting & Custom Services

Fees for consulting, training, custom diagnostics, report preparation, implementation support, or other professional services are non-refundable once work has begun, unless otherwise agreed in writing.

Where a project is cancelled before work begins, OrgSense may offer a partial refund after deducting any administrative, planning, payment processing, or preparatory costs already incurred.

Technical Issues

If a client is unable to access a paid service because of a verified technical issue caused by OrgSense, we will make reasonable efforts to restore access, provide support, extend access, credit the client, or provide another appropriate remedy.

Duplicate or Accidental Payments

If a duplicate payment or obvious billing error occurs, clients should contact OrgSense at hello@orgsense.org within 30 days. Verified duplicate payments will be refunded or credited.

Services Not as Described

If a paid service materially differs from what was described at the time of purchase, clients should contact OrgSense promptly. We will review the issue in good faith and may provide a correction, replacement service, credit, partial refund, or refund where appropriate.

No Refunds for Misuse or Breach

Refunds will not be provided where services are suspended or terminated because of misuse, breach of the Terms of Service, unlawful conduct, non-payment, or violation of confidentiality or acceptable-use requirements.

Payment Processor Fees

Refunds may exclude non-refundable payment processor, bank, currency conversion, or administrative fees, unless required by law.

Consumer Rights

Nothing in this policy limits any rights that may apply under the laws of Trinidad and Tobago or other applicable consumer protection laws.

How we protect confidentiality

Our approach to responsible organisational health analytics includes:

• aggregated reporting wherever possible;
• minimum group-size thresholds to reduce identifiability;
• restricted access to dashboards and reports;
• confidentiality expectations for OrgSense personnel and consultants;
• reasonable technical and organisational safeguards;
• responsible handling of open-ended comments;
• no sale of employee survey data;
• clear client responsibilities regarding ethical use of results.

Ethical use is a shared responsibility

This confidentiality commitment is what makes honest answers possible. When employees trust that the system holds, the data an organisation receives is more truthful — and the decisions it informs are better.